FREQUENTLY ASKED QUESTIONS
Exchange and Return Policy: 30 Days from Delivery of Product
It is our goal at Party Puffin Apparel is to make sure every customer is ready to party!
If there is something off a mistake we will make sure its fixed
If you were sent the incorrect item or the incorrect size, please e-mail us at email@example.com so that we can correct your order and get the correct item/size to you (once we receive the incorrect item back).
For those that no longer want to be funky once an item arrives, please email us at firstname.lastname@example.org to start the return process.
Exchange and Return Conditions
Items must be in new condition (Unworn in Original Packaging)
Washed Items will not be accepted
Must not smell of Smoke, Perfume/Cologne, or Deodorant
Customer is responsible for shipping the return/exchange back
Once your item has been received, inspected, and processed, your total amount will be refunded back to your original payment method. This can take 5-7 business days depending on your financial institution.
Limited Edition Exchange and Return Policy
Items marked “Limited Edition” are a final sale and are not available for an exchange, return or refund, unless the incorrect size from what was ordered was sent to you. Size Chart/Measurements are available for these items, as is the fabric and material.
Short Sleeve Button Ups
Cold wash Cycle and Hang to Dry. If you wish to remove any wrinkles, we
recommend you use a hand steamer on the lowest setting.
T-Shirts and Hoodies
If you wish to keep the colors vibrant and any possible shrinking to a minimum,
we recommend washing inside out on the cold cycle and hanging to dry. For any wrinkles we recommend a hand steamer on the lowest setting.